Refund Policy

Last updated: September 19, 2026

1. Eligibility

You may request a refund within 7 days of receiving your order if the product is defective, damaged, or not as described.

2. Non-Refundable Items

Items that have been used, washed, or damaged by the customer are not eligible for a refund. Digital products and gift cards are non-refundable.

3. How to Request a Refund

Contact our support team at support@nexus.com with your order number and a description of the issue. We will review your request and respond within 2 business days.

4. Refund Process

Approved refunds are processed back to your original payment method (bKash, Nagad, Rocket, card, or bank transfer) within 5-10 business days.

5. Return Shipping

For defective or incorrect items, we cover the return shipping cost. For other returns, the customer is responsible for return shipping.